Information we collect
Contact information. When ordering or registering on our site or paying for a subscription, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, place a subscription order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site and even when you provide us with feedback on our products or services.
Payment and billing information. We collect your billing name, billing address and payment method when you purchase a product or pay for a subscription. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner which is currently PayUMoney.
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to crabo.in.
Demographic information. We may collect demographic information about you and your child/children, events you'll like, events you'll intend to participate in, tickets you buy, places/destinations you'll like to visit or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register on our website, purchase products/services, . We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
How do we protect your information?
Our website is scanned on a regular basis for security checks and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We might share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transaction message processors. Some vendors may be located outside of India.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email [email protected] It may take about ten business days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transaction messages through email and SMS about your purchases.
Updates to this policy